influencing skills

The Three P's of Email Etiquette

It's another hectic day at work for Sandra. Emails to reply to, phone calls to make, cups of tea to drink. Is she working too hard or just not smartly enough? Her computer springs to life showing Sandra the error of her emailing. Featuring the voice of Norman Lovett, aka Holly from Red Dwarf. In...

Interrogators: The Art of Negotiation

The third film in our Interrogators series. Learn the three steps of negotiation: Prepare, Action and Consolidation; Discover what makes up these three steps and how you can implement your knowledge.

The Changing Face of Sales

Motivational sales speaker, Gavin Ingham discusses how sales is changing and talks through various techniques to ensure that you're selling effectively. Amongst others, Gavin looks in depth at technology, globalisation and ways of communicating your message quickly.

Smarter Negotiation Part 1

IMD Professor Michael Watkins explores what it takes to become a world-class negotiator.

Smarter Negotiation Part 2

IMD Professor Michael Watkins explores what it takes to become a world-class negotiator.