The Three P's of Email Etiquette
It's another hectic day at work for Sandra. Emails to reply to, phone calls to make, cups of tea to drink. Is she working too hard or just not smartly enough? Her computer springs to life showing Sandra the error of her emailing. Featuring the voice of Norman Lovett, aka Holly from Red Dwarf.
In...
A Crowd of One part 2
Part 2 picks up where Part 1 left off, with Dr. Smith working with three specialist coaches as he prepares to give an important speech. He learns vocal and body language techniques and goes on to deliver an engaging, stimulating and heart-wPart 2 picks up where Part 1 left off, with Dr. Smith working...
Essential Skills: Customer Service - Over the Phone
Jo Moran, Head of Services at Marks and Spencer, talks customer service in this direct chat-show style video. Jo and presenter Scott Wimsett don't hold back as they review shoddy service from a pizza parlour in West London, talking through the fundamental skills you need to deliver first class...
Interrogators: The Art of Negotiation
The third film in our Interrogators series. Learn the three steps of negotiation: Prepare, Action and Consolidation; Discover what makes up these three steps and how you can implement your knowledge.
Smarter Negotiation Part 1
IMD Professor Michael Watkins explores what it takes to become a world-class negotiator.
Smarter Negotiation Part 2
IMD Professor Michael Watkins explores what it takes to become a world-class negotiator.
