Communication

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Public LEADERSHIP 360 Assessment Leading Self Leading People Leading the Organisation Leadership or Business Skills Visioning time management Project Management Communication Presentation Skills Influencing Skills Thinking Skills Coaching Decision Making Change Management TEAM DEVELOPMENT PERSONAL DEVELOPMENT HR CONSULTING & L&D SUPPORT COMPLIANCE	communication Action, Forward, File and Delete Sandra, overwhelmed with the high volume of messages in her inbox, struggles to work efficiently. Unable to tolerate this any more her computer intervenes, once again bending the laws of time and space to show Sandra how to manage her email more effectively. Featuring the voice of Norman Lovett, aka... (requires credits) (free) A Crowd of One part 1 Part 1 tracks the efforts of Doctor Martin Smith who lacks the skills to prepare and deliver a speech with confidence. With the aid of a speechwriter, he learns the importance of doing his homework and also building a speech with the right techniques. (requires credits) (free) Essential Skills: Customer Service - Face to Face Jo Moran, Head of Services at Marks and Spencer, talks customer service in this direct chat-show style video. Jo and presenter Scott Wimsett don't hold back as they review shoddy service from a pizza parlour in West London, talking through the fundamental skills you need to deliver first class... (requires credits) (free) Essential Skills: Customer Service - Over the Phone Jo Moran, Head of Services at Marks and Spencer, talks customer service in this direct chat-show style video. Jo and presenter Scott Wimsett don't hold back as they review shoddy service from a pizza parlour in West London, talking through the fundamental skills you need to deliver first class... (requires credits) (free)