A Crowd of One part 1
Part 1 tracks the efforts of Doctor Martin Smith who lacks the skills to prepare and deliver a speech with confidence. With the aid of a speechwriter, he learns the importance of doing his homework and also building a speech with the right techniques.
A Crowd of One part 2
Part 2 picks up where Part 1 left off, with Dr. Smith working with three specialist coaches as he prepares to give an important speech. He learns vocal and body language techniques and goes on to deliver an engaging, stimulating and heart-wPart 2 picks up where Part 1 left off, with Dr. Smith working...
Essential Skills: Customer Service - Face to Face
Jo Moran, Head of Services at Marks and Spencer, talks customer service in this direct chat-show style video. Jo and presenter Scott Wimsett don't hold back as they review shoddy service from a pizza parlour in West London, talking through the fundamental skills you need to deliver first class...
Essential Skills: Customer Service - Over the Phone
Jo Moran, Head of Services at Marks and Spencer, talks customer service in this direct chat-show style video. Jo and presenter Scott Wimsett don't hold back as they review shoddy service from a pizza parlour in West London, talking through the fundamental skills you need to deliver first class...
